• Introduction
• Abbreviations and Glossary
• About the Australian Pro Bono Centre
• Acknowledgments

PART 1: HOW TO USE THIS BOOK

• 1    What is in this book?
• 2    Who will find this book useful?
  • 2.1    I am in the early stages of developing a pro bono practice (or growing an existing practice)
  • 2.2    I am a small law firm or sole practitioner
  • 2.3    I am a community legal centre or a not-for-profit organisation
  • 2.4    I am an in-house/corporate lawyer
  • 2.5    I am a government lawyer
  • 2.6    I am an individual lawyer or barrister looking for opportunities to get involved
  • 2.7    I am interested in pro bono in regional, rural and remote (RRR) areas

PART 2: THEMES ARISING FROM CONSULTATIONS

• 3    Importance of relationships and communication
  • 3.1    Relationships are the key to success
  • 3.2    Relationships between law firms and community lawyers
  • 3.3    Strong relationships lead to ongoing support
• 4    Importance of developing a strong pro bono culture
  • 4.1    The importance of leadership support
  • 4.2    Large firms and the impact of Corporate Social Responsibility (CSR) programs
• 5    Where pro bono resources should be directed: greatest need versus achievable goals
  • 5.1    Clients with the capacity to pay
  • 5.2    The pro bono work that lawyers are interested in doing
  • 5.3    What if the greatest needs are not popular ones?
  • 5.4    ‘Strategic pro bono’ or access to justice?
• 6    Size matters
  • 6.1    Size of jurisdiction
  • 6.2    Distance from major cities
  • 6.3    Size of law firm or office
• 7    Innovation

PART 3: UNDERSTANDING YOUR POTENTIAL PARTNER

• 8    Tips for planning and maintaining relationships
  • 8.1    Planning at the beginning
  • 8.2    Maintaining the relationship
• 9    Pro bono referral schemes and organisations
  • 9.1    About pro bono referral schemes and organisations
  • 9.2    Benefits of working with pro bono referral schemes and organisations
  • 9.3    List of pro bono referral schemes and organisations
• 10    Large law firms
  • 10.1    Large law firms: at a glance
  • 10.2    What will help community organisations attract law firm partners?
• 11    Small law firms
  • 11.1    Small law firm pro bono: at a glance
  • 11.2    Features of effective small firm pro bono
• 12    Community legal centres
  • 12.1    Community legal centres: at a glance
• 13    Non-legal not-for-profit organisations and charities
  • 13.1    Non-legal not-for-profit organisations: at a glance
• 14    Barristers
  • 14.1    Working with barristers: at a glance
  • 14.2    Benefits
  • 14.3    Challenges
  • 14.4    Features that make it effective
• 15    In-house/corporate lawyers
  • 15.1    In-house/corporate pro bono: at a glance
  • 15.2    Benefits
  • 15.3    Challenges
  • 15.4    What has worked well
  • 15.5    Case studies
    • 15.5.1    Case study: Telstra, King & Wood Mallesons and the National Children’s and Youth Law Centre
    • 15.5.2    Case study: IBM Australia/New Zealand and Ashurst
• 16    Government lawyers
• 17    Individual volunteers
• 18    Law students
  • 18.1    Law students: at a glance
  • 18.2    Law students: benefits
  • 18.3    Law students: challenges/limitations
  • 18.4    Features of effective student pro bono
  • 18.5    Case studies
    • 18.5.1    Case study: The Roster and the Manning Street Project (UQ Pro Bono Centre)
    • 18.5.2    Case study: The Tasmanian Mental Health Tribunal Representation Scheme (Advocacy Tasmania Incorporated)

PART 4: MODELS OF PRO BONO LEGAL ASSISTANCE

• 19    Case referral
  • 19.1    Case referral: at a glance
  • 19.2    Case referral: benefits
  • 19.3    Case referral: challenges/limitations
  • 19.4    Features of effective case referral
  • 19.5    Case studies
    • 19.5.1 Case study: Case referral (Lander & Rogers)
    • 19.5.2 Case study: Document Review Service and Telephone Legal Advice Service (Arts Law Centre of Australia)
    • 19.5.3 Case study: Health justice partnership in a rural context (Bendigo Health Outreach)
  • 19.6    Case referral through pro bono referral organisations

• 20    Clinics
  • 20.1    Clinics: at a glance
  • 20.2    Clinics: benefits
  • 20.3    Clinics: challenges/limitations
  • 20.4    Features of effective clinics
  • 20.5    Case studies
    • 20.5.1    Case study: Self Representation Service (Queensland Public Interest Law Clearing House)
    • 20.5.2    Case study: Refugee Advice and Casework Service and Henry Davis York
• 21    Outreach
  • 21.1    Outreach: at a glance
  • 21.2    Outreach: benefits
  • 21.3    Outreach: challenges/limitations
  • 21.4    Features of effective outreach
  • 21.5    Case studies
    • 21.5.1    Case study: Homeless Persons Legal Service clinics (Public Interest Advocacy Centre)
    • 21.5.2    Case study: Housing Legal Clinic, Homeless Persons’ Pro Bono Legal Service (Welfare Rights Centre South Australia)
    • 21.5.3    Case study: LegalPod (Queensland Public Interest Law Clearing House)
• 22    Secondments
  • 22.1    Secondments: at a glance
  • 22.2    Secondments: benefits
  • 22.3    Secondments: challenges/limitations
  • 22.4    Features of effective secondments
  • 22.5    Case studies
    • 22.5.1    Case study: North Australian Aboriginal Justice Agency and Ashurst
    • 22.5.2    Case study: Kingsford Legal Centre and Herbert Smith Freehills
    • 22.5.3    Case study: Employment Law Advocacy Scheme (Redfern Legal Centre, Marrickville Legal Centre, Caxton Legal Centre, Darwin Community Legal Service and Clayton Utz)
    • 22.5.4    Case study: Street Law, Australian Government Solicitor and Clayton Utz (sessional secondments)
    • 22.5.5    Case study: The Aged-care Rights Service (now Seniors Rights Service) and Sparke Helmore (sessional secondments)
    • 22.5.6    Case study: Law Access and the Australian Government Solicitor
• 23    Fellowships
  • 23.1    Fellowships: at a glance
  • 23.2    Case studies
    • 23.2.1    Case study: Aboriginal Wills Project (Geraldton Resource Centre and Clayton Utz)
    • 23.2.2    Case study: Loddon Campaspe Community Legal Centre and Clayton Utz
• 24    Co-counselling
  • 24.1    Co-counselling: at a glance
  • 24.2    Co-counselling: benefits
  • 24.3    Co-counselling: challenges/limitations
  • 24.4    Features of effective co-counselling
  • 24.5    Case studies
    • 24.5.1    Case study: Children in detention (Public Interest Advocacy Centre and Maurice Blackburn)
    • 24.5.2    Case study: Gleneagles (Caxton Legal Centre Inc and Minter Ellison)
• 25    ‘Secondary consults’ or ‘Phone a Friend’ assistance
  • 25.1    Secondary consults: at a glance
• 26    Technology-based services: telephone, video conferencing, online and mobile technology
  • 26.1    Technology-based services: at a glance
  • 26.2    Technology-based services: benefits
  • 26.3    Technology-based services: challenges/limitations
  • 26.4    Features of effective technology-based services
  • 26.5    Case study
    • 26.5.1    Case study: LawMail and Lawstuff (National Children’s and Youth Law Centre, King & Wood Mallesons, Telstra, ASIC and Microsoft)
  • 26.6    Telephone advice
  • 26.7    Case studies
    • 26.7.1 Case study: Queensland Advocacy Incorporated
    • 26.7.2 Case study: Macarthur Legal Centre and Seyfarth Shaw
    • 26.7.3 Case study: LawAccess NSW (email advice)
  • 26.8    Video-conferencing
  • 26.9    Website
  • 26.10    Email
  • 26.11    Case study
    • 26.11.1 Case study: LawAccess NSW
• 27    Law reform and policy work
  • 27.1    Law reform and policy work: at a glance
  • 27.2    Law reform and policy work: benefits
  • 27.3    Law reform and policy work: challenges/limitations
  • 27.4    Features of effective law reform and policy work
  • 27.5    Case studies
    • 27.5.1    Case study: Sexual Assault Communications Privilege Pilot Project (Women’s Legal Service NSW, Herbert Smith Freehills, Ashurst, Clayton Utz)
    • 27.5.2    Case study: Law Reform Hub
• 28    Assistance to non-legal not-for-profit organisations and charities
  • 28.1    Assistance to organisations: at a glance
  • 28.2    Assistance to organisations: benefits
  • 28.3    Assistance to organisations: challenges/limitations
  • 28.4    Features of effective assistance to organisations
  • 28.5    Case studies
    • 28.5.1 Case study: Not-for-profit Law (Justice Connect)
    • 28.5.2 Case study: Fred Hollows Foundation
    • 28.5.3 Case study: Amnesty International Australia and DLA Piper
• 29    Community legal education
  • 29.1    Community legal education: benefits
  • 29.2    Community legal education: challenges/limitations
  • 29.3    Features of effective community legal education
  • 29.4    Case studies
    • 29.4.1 Case study: Harris Park Community Centre and Phang Legal
    • 29.4.2 Case study: Hobart Community Legal Service and DLA Piper
• 30    Non-legal assistance
  • 30.1    Case studies
    • 30.1.1 Case study: Employment Law Centre of Western Australia Inc
    • 30.1.2 Case study: Women’s Legal Service (Qld) and Colin Biggers & Paisley
• 31    International pro bono
  • 31.1    International pro bono: at a glance
  • 31.2    International pro bono: benefits
  • 31.3    International pro bono: challenges/limitations
  • 31.4    Features of effective international pro bono
  • 31.5    Case studies
    • 31.5.1    Case study: Trial Advocacy Workshops
    • 31.5.2    Case study: A4ID