The Manual and its companion publication, What Works, can be purchased in book form from LexisNexis® and is available on the LexisNexis® online platform. |
- Foreword
- About the Manual
- Acknowledgements
- About the Australian Pro Bono Centre
- Abbreviations & Glossary
PART 1: PLANNING, DEVELOPING & MAINTAINING A PROGRAM
- Chapter 1.1 Planning pro bono for the firm
- Chapter 1.2 Defining pro bono legal work
- Chapter 1.3 Pro bono policy
- Chapter 1.4 Promoting a pro bono culture
- Chapter 1.5 Surveying interest
- Chapter 1.6 Identifying needs & sources of pro bono legal work
- Chapter 1.7 Current models of pro bono legal work
- 1.7.1 Legal advice & representation
- 1.7.2 Law reform & policy work
- 1.7.3 Community legal education
- 1.7.4 Case referral
- 1.7.5 Clinics
- 1.7.6 Outreach services
- 1.7.7 Secondments to community legal organisations
- 1.7.8 Co-counselling
- 1.7.9 ‘Secondary consults’ or ‘phone a friend’ assistance
- 1.7.10 Technology based services: telephone, video conferencing, online & mobile technology
- 1.7.11 Collaborative service delivery programs
- 1.7.12 International pro bono
- Chapter 1.8 Setting targets & budgets for pro bono legal work & programs
- Chapter 1.9 Coordinating the program
- Chapter 1.10 Participation
- Chapter 1.11 Crediting & recognising pro bono legal work
- Chapter 1.12 Costs & disbursements
- Chapter 1.13 Evaluation
- Chapter 1.14 Training & skills
- Chapter 1.15 A mid-sized firm perspective
- Chapter 1.16 A small law firm perspective
- Chapter 1.17 Reflections of a pro bono coordinator
PART 2: PROCEDURES & PRACTICE ISSUES
PART 3: THE AUSTRALIAN LEGAL ASSISTANCE SECTOR
- Chapter 3.1 Legal Aid Commissions
- Chapter 3.2 Community Legal Centres, Indigenous Legal Organisations & other legal organisations
- Chapter 3.3 Pro Bono Referral Schemes & Organisations
PART 4: FREQUENTLY ASKED QUESTIONS
- 4.1 Partner support
- 4.2 Defining pro bono work
- 4.3 Pro bono targets
- 4.4 Pro bono budgets
- 4.5 Sourcing pro bono legal work
- 4.6 Intake procedures
- 4.7 Expanding the firm’s areas of expertise
- 4.8 Participation in the pro bono program
- 4.9 Writing off billable time
- 4.10 Matter ‘blow-outs’
- 4.11 Dealing with clients
- 4.12 Part-time pro bono coordinators
PART 5: APPENDICES
Appendix 1: Precedents
- Acknowledgements
- Using precedents
- Pro bono policies
- Pro bono policy — short form [Word Doc, 62 KB]
- Pro bono policy — long form [Word Doc, 65 KB]
- Pro bono policy — small firm [Word Doc, 62 KB]
- Letters of engagement
- Letter of engagement [Word Doc, 61 KB]
- Letter of engagement — costs agreement [Word Doc, 78 KB]
- Secondment agreements
- Secondment agreement — secondee, firm & host [Word Doc, 59 KB]
- Secondment agreement — firm & host [Word Doc, 62 KB]
- Memorandum of understanding
- Memorandum of understanding — fixed term partnership with community organisation [Word Doc, 61 KB]
- Memorandum of understanding — clinic project [Word Doc, 60 KB]
- Evaluation templates
- Project evaluation template [Word Doc, 61 KB]
- Guide to building an evaluation tool [Word Doc, 58 KB]
APPENDIX 2: AUSTRALIAN PRO BONO BEST PRACTICE GUIDE
- What is best practice in pro bono? [PDF, 437 KB]
- What is best practice in pro bono? (abbreviated version) [PDF, 301 KB]